Your First Point of Contact


Representing Your Case


Supporting Veterans and their Families


Our Pensions Officers facilitate submission of claims for Disability Pensions, War Widow(er)s Pensions, Service Pensions and applications for other benefits provided by DVA. All Pensions officers are TIP or ATDP-trained, which means they have completed training accepted by Department of Veterans Affairs, are authorised to practice and follow a strict Code of Ethics.

They can assist you with all aspects of a claim and will act as your representative whilst it is being processed and can be contacted for updates on its progress.

An appointment is preferred for pension interviews but simple queries may be able to be answered over the telephone or by dropping in. To make an appointment please contact our Pensions officers on 0474 284 223

At your interview with the Pensions Officer, the following documents need to be made available (you may wish to begin gathering these even before you contact the Centre):

  • Proof of Identity (POI). The usual 100 points needed to open a bank account is satisfactory.
  • Official numbers and cards. DVA number if issued; White or Gold treatment card; Medicare card; and copies of any previous correspondence with DVA.
  • Military service documentation. An official Record of Service (including date of enlistment, date of discharge and the dates of any operational service) ; all military medical documentation associated with your injury/condition; all medical documentation associated with your injury/condition since discharge (if you are able to get them, Specialist reports can be very important to your case).
  • Personal information. Your bank account details and Tax File Number.

You may also wish to assess your potential entitlements on your own prior to meeting at Pensions Officer, by answering a series of questions on the DVA website by clicking here.

Useful Links for Pensions


Advocacy is the act of making representations on behalf of another to ensure that they receive a fair hearing of their case or an outcome which they seek. In our context this means providing support to veterans who are seeking entitlements, based on their service, from the Department of Veteran Affairs.

The role of the Advocate is to assist clients to prepare and present their case; through submission and representation, to the Veterans’ Review Board (VRB) or Administrative Appeals Tribunal (AAT).

Advocates take on cases on behalf of veterans and Defence Force personnel in instances where their claims for benefits/entitlements have been rejected by the Department of Veterans’ Affairs and they have a legitimate and strong case for appeal.

Like our Welfare and Pensions Officers, many of our Advocates are former servicemen and women who can bring their experience and knowledge of military life to the appeal process.

If you would like to make an appointment to see an Advocate please call the centre on 0474 284 223

Useful Links for Advocacy


Modern military training, conflict and disaster relief have completely changed membership of the veteran community. Today’s Welfare Officer has a comprehensive understanding of the needs of veterans, ex-ADF personnel and families, no matter whether your service was in WWII or you are still serving. Our Welfare Officers link you and dependents with government, private sector and community-based service-providers from cradle-to-grave.

As well as providing advice the welfare team conduct:

  • Hospital visits, Home visits, and Aged Care facility visits as required
  • Bereavement Support
  • Liaison with local government bodies concerning veterans
  • Liaison with local Veterans’ Affairs Network (VAN) office
  • Liaison with age care facilities within the area of responsibility
  • General assistance when requested, and
  • Transitional Management of discharging Defence Personnel

If you or someone you know requires needs someone to talk with, the on-call Welfare Officer can be contacted on 0474 284 223

Useful Links for Welfare